Refund policy

Returns

We offer a 30-day return window from the date you receive your order. To be eligible for a return, your item must be:

  • In its original condition (unworn, unused, unwashed)

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To initiate a return, please email us at pete@paddlepower.ca. If your return is approved, you will receive a prepaid return shipping label and instructions on how to send your item back. Items sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at pete@paddlepower.ca.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at pete@paddlepower.ca so we can evaluate the issue and make it right.

Non-Returnable Items

Certain products are non-returnable, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials (e.g., flammable liquids or gases)

  • Gift cards

  • Sale or clearance items

If you have questions about whether your item is eligible for return, please contact us before making a purchase.

Sizing Policy

Paddle Power does not offer refunds or returns for items ordered in the wrong size. Our sizing is consistent and "true fit" across our product range. Customers are responsible for reviewing and referencing the provided size chart prior to purchase.

Additionally, items that show signs of having been stretched, distorted, or that exhibit fading or loss of color depth due to wear or improper care do not qualify for return or refund.

Exchanges

If you wish to exchange an item, the quickest way is to return the original item (following the steps above). Once your return is accepted, place a new order for the desired item.

EU Customers – 14-Day Right of Withdrawal

If your order is being shipped into the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason, without justification. Returned items must meet the same eligibility conditions listed above, including being unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at pete@paddlepower.ca.